At Pinnacle Services, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our Site or purchase digital goods (e-books, music, and other digital products) from us. By using our Site or purchasing from us, you agree to the terms of this Privacy Policy.
Depending on how you interact with our Site (browsing, purchasing, registering, contacting us), we may collect the following types of information:
1.Personal Information: name, email address, billing email, billing address (if needed), phone number (if provided), and other contact details.
2.Payment Information: payment method details needed to process your purchase (these may be processed via third-party payment processors; we do not store raw credit card numbers on our servers unless explicitly required — see “How We Store & Process Payment Data” below).
3.Technical / Usage Information: IP address, device/browser information, operating system, pages visited, time spent on pages, download logs (e.g. which e-book or music file you downloaded), and other analytics data.
4.Account Information (if you create an account): username, password (securely hashed), purchase history, preferences, and any profile information you provide.
5.Communications Information: when you contact us (e.g. via email or contact form), we may collect the information you provide (name, email, message content).
We use the information we collect for purposes including:
1.To process and fulfill your orders (deliver digital goods, send download links, receipts, confirmations).
2.To manage your account (if applicable), track purchase history, and provide customer support.
3.To communicate with you (e.g. about your order, updates, support requests, newsletters or promotions if you opted in).
4.To monitor and improve our Site — for analytics, troubleshooting, improving user experience, and ensuring security.
5.To comply with legal obligations (e.g. tax, record-keeping, fraud prevention).
We collect only what is reasonably necessary for those purposes and strive to minimize data collection where possible.
We may use cookies, web beacons, or similar tracking technologies to collect technical/usage information, remember your preferences, and help improve the Site’s functionality and user experience. If we use third-party analytics or ad tools (e.g. Google Analytics or equivalent), we will disclose that here.
If you do not wish to accept cookies or tracking, you may disable them via your browser settings — but note this may affect Site functionality.
We may share your information under the following circumstances:
1.With third-party payment processors or payment gateways to complete your purchase.
2.With third-party service providers (e.g. hosting providers, analytics providers, email service providers) who help us run the Site, deliver our services, or communicate with you.
3.If required by law or to comply with legal process, or to protect our rights, property, or user safety.
We do not sell or lease your personal data to third parties for marketing or advertising without your explicit consent.
We retain your personal data only as long as necessary to fulfill the purposes described — e.g., for order history, customer support, legal compliance. When data is no longer needed, we will delete or anonymize it.
We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, disclosure, alteration or destruction.
Depending on your location, you may have rights regarding your personal data, including:
1.To access the personal data we hold about you.
2.To correct or update inaccurate or incomplete data.
3.To request deletion of your personal data (subject to legal or operational constraints, e.g. transactional history, fraud prevention).
4.To opt out of newsletters, marketing communications, or tracking (where applicable).
If you wish to exercise any of these rights, please contact us at the email address below.
Our services are generally not intended for use by minors (e.g., children under 13). We do not knowingly collect personal data from children under 13. If we become aware that a minor has provided us with personal data, we will take steps to delete such data.
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last updated” date at the top of this policy. We encourage you to review this policy periodically. Your continued use of the Site after changes are made will constitute your acceptance of the updated policy.
If you have questions about this Privacy Policy, or wish to exercise your rights or report concerns, please contact us at:
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